Live chat is rarely available 24/7, and this department is open Mon-Sat 8am-8pm PST. When you chat with Roku agents, they are most likely chatting with you from their call center located in India or Philippines. The department that mans the chat windows at are used to handling Refund a Charge, Account Setup, Streaming or Download Trouble, Device Support, Can't Login and other customer service issues. But sometimes chatting is inconvenient or not preferred, in which case Roku usually prefer to call their phone number, which we provide a link to above. Live chat is an excellent way to quickly get a human agent to talk to about your customer service problem and the wait times are usually shorter than they are for phone-based support. This is the best way to live chat with Roku because 107,868 customers have used it over the last 18 months to reach customer service and told us about it. We can usually help ensure a better outcome. For better talking points and tips, be sure to tell us what kind of issue you are trying to message with Roku about. Live chat with Roku by following these instructions. Best phone number 81 Chatting with Roku Customer Service
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